Washer troubleshooting

Washer not draining

Start with safe, external checks before opening panels or replacing parts.

Start with the simplest checks

Check the drain hose, accessible pump filter, standpipe height, and whether the machine is still full of water.

  1. Record any error code before switching power off.
  2. Confirm the appliance is in the expected mode and the controls are not locked or delayed.
  3. Check visible, user-accessible connections and maintenance items described in the owner manual.
  4. Use the model number to find the exact manual if the behaviour is not obvious.
Stop and arrange service if there is smoke, arcing, a burning smell, gas odour, severe overheating, active leaking near electrical parts, or a tripped breaker that immediately trips again.
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What the exact model number changes

Appliances that look similar can use different control boards, sensors, pumps, heaters, and service procedures. Model-specific documentation is the best way to distinguish a simple maintenance issue from a component fault.

Related washer error codes

Find the washer model number →