Recall, safety report or safety alert: what is the difference?
The label matters because each type of safety notice can ask consumers to take a different action.
Product recall
A recall applies to identified products already sold and normally asks consumers to take a corrective action such as stopping use, arranging a repair, receiving a replacement or obtaining a refund. Always follow the specific notice.
Product safety report
In the UK OPSS system, a safety report records a specific product safety issue and corrective measures. It may involve actions other than a consumer recall.
Product safety alert
An alert can highlight a broader category or serious risk and may call for immediate action by businesses, authorities or consumers.
Corrective-action programme
Manufacturers may operate repair or modification programmes for affected products. Eligibility can depend on model, serial number and market.